In case of disputes please open a case online at www.mymsc.com/mymsc/dispute
Alternatively, please use one of the email below
• Per Diem
• Demurrage and Import Detention
• Rail Detention
Detention and Demurrage payment through E- Pay
Paying by Credit Card: Please log onto https://e-pay.mymsc.com/iPayment/ and insert your invoice number (not BL#, CNTR# or any other reference). You can then add it to the cart and proceed with the payment. You will receive the payment confirmation and this same confirmation will be received by our Demurrage/Detention group which will proceed with the release and will notify you accordingly. No further message should be sent to US038firstname.lastname@example.org
Detention and Demurrage updated payment policy
Please kindly note that by April 15th, 2021 the DDP Department will no longer accept check copies or written guarantees to release shipments from Detention and Demurrage hold.
The following options are available for release of shipment:
• For immediate release, payment must be submitted via credit card.
• If the payment cannot be done by credit card, payment by check, ACH is acceptable. However, the shipment will be released ONLY after the payment is received.
For Detention, Demurrage and Per Diem charges kindly check the documents below.