DEMURRAGE, DETENTION, PER DIEM AND
STORAGE CHARGES IN THE USA

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What is Detention, Demurrage, Per Diem and Storage in the USA?
  • Detention - Charge applicable, after the free time expires, for the use of the carrier’s full container inside the marine terminal or railroad facilities or container yard. This also applies while the container is undergoing U.S. custom examination, or while it is undergoing reworking of cargo for safety reasons.    

  • Demurrage - Charge applicable, after the free time expires, inside the terminal for the use of the land.

  • Per Diem - Charge applicable, after the free time expires, for the use of the carrier’s container (full or empty) outside the marine terminal, rail ramp or container yard. 

  • Storage - Charge applicable, after the free time expires, inside the rail ramp or container yard for the use of the land.

Please kindly refer to the below email addresses in case of disputed charges

Disputes

In case of disputes please open a case online.

Alternatively, please use one of the email below

 

• Per Diem

US038-directbills.dispute@msc.com
US038-perdiemdisputes@msc.com

 

• Demurrage and Import Detention

US038-nydetention@msc.com

• Rail Detention

USA-rail.detention@msc.com

Detention and Demurrage Payment Procedure

Detention and Demurrage payment through E- Pay

Paying by Credit Card: Please log onto https://e-pay.mymsc.com/iPayment/ and insert your invoice number (not BL#, CNTR# or any other reference). You can then add it to the cart and proceed with the payment. You will receive the payment confirmation and this same confirmation will be received by our Demurrage/Detention group which will proceed with the release and will notify you accordingly. No further message should be sent to US038-nydetention@msc.com

Detention and Demurrage updated payment policy

Please kindly note that by April 15th, 2021 the DDP Department will no longer accept check copies or written guarantees to release shipments from Detention and Demurrage hold.


The following options are available for release of shipment:

• For  immediate release, payment must be submitted via credit card.
• If the payment cannot be done by credit card, payment by check, ACH is acceptable. However, the shipment will be released ONLY after the payment is received.

For Detention, Demurrage and Per Diem charges kindly check the documents below.