Information about privacy and personal information processing
This is a website operated by Mediterranean Shipping Company (Shanghai) Limited (hereinafter “MSC China,” “we,” “our,” or “us”). MSC China is registered in 24th-26th Floor, Shanghai Ruifeng Int’s Tower 248 Yangshupu Road, Shanghai.
WHAT PERSONAL INFORMATION WE COLLECT
MSC China collects and processes certain Personal Information from you and your devices.
On our Website, the Personal Information collected will depend on which of our services you utilize. If you sign up to receive communications including news, updates and promotions from MSC China, we will ask for a first and last name, region (e.g., Americas, Africa, Europe, Middle East or Asia-Pacific), country, email address, telephone number(s) (optional), and language. We may then request your job title, position level, function, industry sector and trade information, but you have no obligation to provide us with these further details.
From time to time, we may also collect your Personal Information on landing pages for specific promotions or targeted events. In this case, we will request your first and last name, region, country, email address and telephone number.
In some of the countries where we operate, it may also be possible to apply for a position of employment via the Website. In this case, we will request standard Personal Information required in order to consider your job application.
For the use of the mymsc.msccargo.cn portal, which is accessible through msccargo.cn, we will collect your email address, first name, last name, telephone number, company name, road, city, country, and (optionally) state/region, postal code and fax number. Through this portal you may conduct bookings, request quotes, VGM and submit shipping instructions. These details may require details such as shipper, consignee, notify parties, invoice company, responsible party, signature, and forwarder which may contain Personal Information.
Through our website, you may conduct tracking, VSA, ISF and request shipping schedules, again, depending on your request, this may include Personal Information.
Should these functions not work, we make “user forms” available, (namely for tracking, searches on schedules, VSA, ISF, bookings, quotes, VGM and shipping instructions). In this instance, we will request your email address, first name, last name, telephone number, company name, country, and then depending on the form you fill in and the nature of your search, we may additionally request details on the shipper, consignee, notify parties, invoice company, responsible party, signature, and forwarder which may contain Personal Information. When using these user forms, your IP address may be processed by us.
Cookies are small text files assigned to your browser to collect internet log on and visitor tracking information (including IP address, browsing history, and geolocation data, where and as allowed by applicable law).
USES MADE/PURPOSE OF COLLECTION OF THE PERSONAL INFORMATION
We use the information about you for the following business purposes:
• To ensure that content from our Website is presented in the most effective manner for you and your computer
• To notify you about any changes to our Website or services
• To provide you with our services
• To process your requests and inquiries
• To send you communications including news, updates, and promotions at your request
• To process your online job application
• To confirm your identity
• To debug, identify, and repair errors that impair existing intended functionality of the Website
• To comply with legal obligations and respond to court orders
• To prevent or investigate fraud or other unlawful activities, detect security incidents
• To protect the security and integrity of the Website
You have the following rights in Personal Information processing activities:
• Right to know
• Right to make decision
• Right of access
• Right to review and copy
• Right to correction
• Right to erasure
• Right of Personal Information portability
• Right to restriction or refusal of processing
• Right to object
• Withdrawal of consent
• Deactivate account
• Ask for an explanation of Personal Information processing rules
If you want to exercise the above rights, please fill out the Personal Data Request Form (https://www.msccargo.cn/zh/personal-data-request), or please contact us in the following ways:
Mediterranean Shipping Company (Shanghai) Limited Data Protection Team or Data Protection Coordinator E-mail Address: CN177firstname.lastname@example.org
If you contact us about any of the above rights, unless otherwise stipulated by laws and regulations, we will reply within 15 working days. If we need more time to process your request, we will notify you 15 days in advance.
If you are a resident of California or a resident or citizen of the European Union, if you want to know your specific rights, please see below:
NOTICE TO CALIFORNIA RESIDENTS
The California Consumer Privacy Act (“CCPA”) provides California residents with certain rights regarding their Personal Information.
California User Rights
Right to Know and Access Personal Information Collected, Disclosed, or Sold
California residents may have the right to request that a business that collects Personal Information disclose the following: 1) categories of Personal Information collected about you within the past 12 months, as well as the related purposes for collection and the sources of the Personal Information; 2) specific pieces of Personal Information about you collected within the past 12 months; and 3) categories of Personal Information about you disclosed for a business purpose within the past 12 months.
You may make a verifiable consumer request for access or data portability from us twice within a 12-month period, free of charge.
Right to Request Deletion of Personal Information
California residents may have the right to request that a business that collects Personal Information about you delete that Personal Information, unless an exception in the CCPA applies. If MSC Group cannot grant your deletion request, we will specify the basis for denial.
Right to Opt-Out of Sale of Personal Information
As noted above, we will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.
Right to Non-Discrimination
MSC Group will not discriminate against you for exercising any of your rights under the CCPA.
How to Exercise Your Rights
If you have the rights described above, you may exercise those rights by submitting a verifiable consumer request to us by filling out this form or by contacting us by phone +1 212 764 4800. Only you or an authorized agent (as described below) may make a verifiable consumer request related to your Personal Information.
How to Authorize an Agent
An authorized agent may submit a request on your behalf, but only if the authorized agent also submits your written permission and a copy of the agent’s registration with the California Secretary of State.
How We Verify Your Request
To respond to your request under the CCPA we must verify your identity or the authority of your authorized agent to make the request. Making a verifiable consumer request does not require you to create an account with us.
To allow us to verify your consumer request, please include the following information: name, address, phone number and email address. We will verify your consumer request by comparing the information you provide, with information already in our possession, and taking additional steps to minimize the risk of fraud, including asking for your identification document.
If you make contact with us in regards to any of the rights outlined above, we will respond within 30 days. If we require additional time to process your request, we will notify you within these first 30 days.
NOTICE ON LIABILITY IN THE UNITED STATES OF AMERIC
As mentioned above, we ensure a high level of security in order to protect your Personal Information. To the maximum extent allowed by applicable law, citizens of the United States agree and acknowledge that MSC Group will not be liable or responsible if any Personal Information about you is intercepted, accessed, and/or used by an unintended recipient. If you have reason to believe that the security of your communications or Personal Information has been compromised, please notify us immediately using the contact information above.
NOTICE TO USERS WITHIN THE EUROPEAN UNION
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We rely on a number of legal grounds to process your Personal Information, including where: (i) necessary for our legitimate interests in providing and improving the Website including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping our Website safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the MSC Group Terms & Conditions; (v) you have consented to the processing of your Personal Information, which you can revoke at any time (however a revocation does not affect the lawfulness of the processing of your Personal Information that occurred prior to the date of revocation); (vi) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (vii) necessary to protect your vital interests, or those of others.
TRANSFER OF PERSONAL INFORMATION TO OUTSIDE OF THE EEA
Any transfer of your Personal Information to an area outside of the EEA considered a non-adequate jurisdiction will only be made where appropriate safeguards have been put in place.
UE RESIDENTS USER RIGHTS
• i. UE residents have the right to: Access the Personal Information we have about you;
• ii. Have your Personal Information provided to you in a structured, commonly used and machine-readable format;
• iii. Have your Personal Information corrected, restricted or deleted;
• iv. Under certain circumstances, you can object to the processing of your Personal Information, and we will discontinue such processing unless we have compelling legitimate grounds to continue;
• v. Withdraw the consent you previously provided (a withdrawal does not affect the lawfulness of the processing that occurred prior to the date of withdrawal); or
• vi. Lodge a complaint with your local supervisory authority.
If you wish to inquire as to whether we maintain any Personal Information about you, and you wish to exercise any of the rights that are available to you with respect to such Personal Information, please contact us by filling the Personal Data Request Form available here. In all cases we shall endeavor to respond to your request within 30 days. If we require more time in order to process your request, we shall inform you.