Information about privacy and personal information processing
This is a website operated by Mediterranean Shipping Company (Shanghai) Limited (hereinafter “MSC China,” “we,” “our,” or “us”). MSC China is registered in 24th-26th Floor, Shanghai Ruifeng Int’s Tower 248 Yangshupu Road, Shanghai.
MSC China is committed to protecting your Personal Information. This Privacy Policy accounts for the Personal Information collected, processed, and used via the https://www.msccargo.cn website (including the https://mymsc.msccargo.cn/mymsc/ portal) (hereinafter “Website”).
By using this Website, you agree to the collection, use, and disclosure of your Personal Information by MSC China in accordance with this Privacy Policy, where and as permitted by applicable law. Please carefully read and agree to this Privacy Policy before accessing and using this Website. For Personal Information processing matters which need your separate consent, we will obtain your separate consent before processing your Personal Information in accordance with legal requirements.
WHAT PERSONAL INFORMATION WE COLLECT
MSC China collects and processes certain Personal Information from you and your devices.
For the purposes of this Privacy Policy, “Personal Information” means all kinds of information recorded electronically or otherwise in relation to identified or identifiable natural persons. It does not include Personal Information or aggregate information after anonymous processing.
On our Website, the Personal Information collected will depend on which of our services you utilize. If you sign up to receive communications including news, updates and promotions from MSC China, we will ask for a first and last name, region (e.g., Americas, Africa, Europe, Middle East or Asia-Pacific), country, email address, telephone number(s) (optional), and language. We may then request your job title, position level, function, industry sector and trade information, but you have no obligation to provide us with these further details.
From time to time, we may also collect your Personal Information on landing pages for specific promotions or targeted events. In this case, we will request your first and last name, region, country, email address and telephone number.
In some of the countries where we operate, it may also be possible to apply for a position of employment via the Website. In this case, we will request standard Personal Information required in order to consider your job application.
For the use of the mymsc.msccargo.cn portal, which is accessible through msccargo.cn, we will collect your email address, first name, last name, telephone number, company name, road, city, country, and (optionally) state/region, postal code and fax number. Through this portal you may conduct bookings, request quotes, VGM and submit shipping instructions. These details may require details such as shipper, consignee, notify parties, invoice company, responsible party, signature, and forwarder which may contain Personal Information.
Through our website, you may conduct tracking, VSA, ISF and request shipping schedules, again, depending on your request, this may include Personal Information.
Should these functions not work, we make “user forms” available, (namely for tracking, searches on schedules, VSA, ISF, bookings, quotes, VGM and shipping instructions). In this instance, we will request your email address, first name, last name, telephone number, company name, country, and then depending on the form you fill in and the nature of your search, we may additionally request details on the shipper, consignee, notify parties, invoice company, responsible party, signature, and forwarder which may contain Personal Information. When using these user forms, your IP address may be processed by us.
COOKIES
Like many other websites, MSC China and its service providers use cookies to collect information about visitors’ use of the Website. Our Website uses cookies to distinguish you from other users of our Website.
Cookies are small text files assigned to your browser to collect internet log on and visitor tracking information (including IP address, browsing history, and geolocation data, where and as allowed by applicable law).
The information is used to track visitor use of the Website to compile statistical reports on Website activity. This helps us to provide you with a positive experience when you browse our Website and also allows us to improve our Website. We also may use cookies to provide you with information on products or services that may be of interest to you, where and as allowed by law. You may delete cookie files from the device you use to access our Website at any time by clicking on the Privacy or History tab typically found on the Settings or Options menu in your internet browser. Please note that in a few cases some of our Website features may not function if you remove the cookies from your browser. For detailed information on the cookies, we use and the purposes we use them for, you may consult our Cookie policy.
USES MADE/PURPOSE OF COLLECTION OF THE PERSONAL INFORMATION
We use the information about you for the following business purposes:
• To ensure that content from our Website is presented in the most effective manner for you and your computer
• To notify you about any changes to our Website or services
• To provide you with our services
• To process your requests and inquiries
• To send you communications including news, updates, and promotions at your request
• To process your online job application
• To confirm your identity
• To debug, identify, and repair errors that impair existing intended functionality of the Website
• To comply with legal obligations and respond to court orders
• To prevent or investigate fraud or other unlawful activities, detect security incidents
• To protect the security and integrity of the Website
You have the following rights in Personal Information processing activities:
• Right to know
• Right to make decision
• Right of access
• Right to review and copy
• Right to correction
• Right to erasure
• Right of Personal Information portability
• Right to restriction or refusal of processing
• Right to object
• Withdrawal of consent
• Deactivate account
• Ask for an explanation of Personal Information processing rules
If you want to exercise the above rights, please fill out the Personal Data Request Form (https://www.msccargo.cn/zh/personal-data-request), or please contact us in the following ways:
Mediterranean Shipping Company (Shanghai) Limited
Data Protection Team or Data Protection Coordinator
E-mail Address: CN177-data.protection@msc.com
If you contact us about any of the above rights, unless otherwise stipulated by laws and regulations, we will reply within 15 working days. If we need more time to process your request, we will notify you 15 days in advance.
CHANGES
We may revise this Privacy Policy at any time by amending this page and changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy, we will notify you by means of a notice on our Website prior to the change becoming effective. Before continuing to use the Website after changes are made to this Privacy Policy, please be sure to read and agree to such changes. We encourage you to check this page from time to time to take notice of any changes we make. If you do not accept the terms of this Privacy Policy, you can still browse the content of this Website, but the business purpose under this Privacy Policy that requires the collection of necessary Personal Information will not be achieved.
The Privacy Policy published on our Website is kept up to date.
In case of inconsistency or difference between this Privacy Policy and other data protection notices or policies MSC Group may provide from time to time, the content of this Privacy Policy shall prevail, notably when it comes to privacy and personal information processing carried out by MSC China via the Website.
If you are a resident of California or a resident or citizen of the European Union, if you want to know your specific rights, please see below:
NOTICE TO CALIFORNIA RESIDENTS
The California Consumer Privacy Act (“CCPA”) provides California residents with certain rights regarding their Personal Information.
California User Rights
Right to Know and Access Personal Information Collected, Disclosed, or Sold
California residents may have the right to request that a business that collects Personal Information disclose the following: 1) categories of Personal Information collected about you within the past 12 months, as well as the related purposes for collection and the sources of the Personal Information; 2) specific pieces of Personal Information about you collected within the past 12 months; and 3) categories of Personal Information about you disclosed for a business purpose within the past 12 months.
You may make a verifiable consumer request for access or data portability from us twice within a 12-month period, free of charge.
Right to Request Deletion of Personal Information
California residents may have the right to request that a business that collects Personal Information about you delete that Personal Information, unless an exception in the CCPA applies. If MSC Group cannot grant your deletion request, we will specify the basis for denial.
Right to Opt-Out of Sale of Personal Information
As noted above, we will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.
Right to Non-Discrimination
MSC Group will not discriminate against you for exercising any of your rights under the CCPA.
How to Exercise Your Rights
If you have the rights described above, you may exercise those rights by submitting a verifiable consumer request to us by filling out this form or by contacting us by phone +1 212 764 4800. Only you or an authorized agent (as described below) may make a verifiable consumer request related to your Personal Information.
How to Authorize an Agent
An authorized agent may submit a request on your behalf, but only if the authorized agent also submits your written permission and a copy of the agent’s registration with the California Secretary of State.
How We Verify Your Request
To respond to your request under the CCPA we must verify your identity or the authority of your authorized agent to make the request. Making a verifiable consumer request does not require you to create an account with us.
To allow us to verify your consumer request, please include the following information: name, address, phone number and email address. We will verify your consumer request by comparing the information you provide, with information already in our possession, and taking additional steps to minimize the risk of fraud, including asking for your identification document.
If you make contact with us in regards to any of the rights outlined above, we will respond within 30 days. If we require additional time to process your request, we will notify you within these first 30 days.
NOTICE ON LIABILITY IN THE UNITED STATES OF AMERIC
As mentioned above, we ensure a high level of security in order to protect your Personal Information. To the maximum extent allowed by applicable law, citizens of the United States agree and acknowledge that MSC Group will not be liable or responsible if any Personal Information about you is intercepted, accessed, and/or used by an unintended recipient. If you have reason to believe that the security of your communications or Personal Information has been compromised, please notify us immediately using the contact information above.
NOTICE TO USERS WITHIN THE EUROPEAN UNION
When you use the Website, we collect, store, use and otherwise process your Personal Information as described in this Privacy Policy.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We rely on a number of legal grounds to process your Personal Information, including where: (i) necessary for our legitimate interests in providing and improving the Website including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping our Website safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the MSC Group Terms & Conditions; (v) you have consented to the processing of your Personal Information, which you can revoke at any time (however a revocation does not affect the lawfulness of the processing of your Personal Information that occurred prior to the date of revocation); (vi) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (vii) necessary to protect your vital interests, or those of others.
TRANSFER OF PERSONAL INFORMATION TO OUTSIDE OF THE EEA
Any transfer of your Personal Information to an area outside of the EEA considered a non-adequate jurisdiction will only be made where appropriate safeguards have been put in place.
UE RESIDENTS USER RIGHTS
• i. UE residents have the right to: Access the Personal Information we have about you;
• ii. Have your Personal Information provided to you in a structured, commonly used and machine-readable format;
• iii. Have your Personal Information corrected, restricted or deleted;
• iv. Under certain circumstances, you can object to the processing of your Personal Information, and we will discontinue such processing unless we have compelling legitimate grounds to continue;
• v. Withdraw the consent you previously provided (a withdrawal does not affect the lawfulness of the processing that occurred prior to the date of withdrawal); or
• vi. Lodge a complaint with your local supervisory authority.